Integrated rewards and loyalty pioneers since 2008
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We believe that brands and retailers should know who their customers are, truly understand their purchase behaviour and preferences in order to better serve them, and as a result, increase revenues and provide a rock solid customer experience.
Swarm achieves this by putting a point of sale integrated tool in the pockets of your customers, allowing you to learn about and affect their purchase behaviour and patterns, to reward them for that insight through a loyalty and rewards offering, and to build a direct and relevant relationship with them through the device they engage with most, their mobile phone!
Through the Swarm Platform.... powering the Swarm Rewards and/or your own custom branded consumer engagement mobile application, integrated directly into your point of sale system, packed with powerful revenue generating and targeted consumer engagement tools, allowing you to run campaigns and view the revenue results in real time.
The Swarm Platform integrates directly into your point of sale & e-commerce systems and links your customers with their purchase and payment data, allowing you to get to know who your customers are, while identifying their purchase patterns and preferences. Using our solutions and tools you can then run campaigns in a targeted and relevant way to increase customer value and retention.
A powerful suite of solutions and tools to help you increase your revenues, honed over 12 years of global experience!
Revenue insights, business intelligence, consumer segmentation, engagement, application & campaign management.
Attract new customers through our multi-country rewards, loyalty and payments application.
Your own branded consumer engagement, rewards, loyalty, payments and online sales application.
Have an existing app, or building your own? Up your game by integrating with Swarm to be able to provide our powerful suite of features incl. rewards, loyalty, messaging & more.
'Out of app' vouchers. Provide vouchers to your users, customers, guests or staff via SMS, email, through brand partner applications, social media or included on your event / travel tickets.
We are mobile first, but physical gift cards still have a seat at the table. Sell branded physical gift cards in store, or provide value loaded gift cards as rewards for staff or corporate gifts.
Mobile applications powered by insight from the Swarm Dashboard, packed with powerful revenue generating and targeted consumer engagement tools, allowing you to run campaigns and view the revenue results in real time.
Monitor usage, purchase behaviour and revenue from campaigns in real time. Understand your customers buying patterns
Broadcast targeted messages, featured cards, promotions, content or questionnaires to your customers and staff
Flexible & powerful earn campaigns. Stamp, point or revenue collected into a wallet. Run one or many different ongoing or ad hoc earn campaigns to targeted account groups
A variety of 'value off' or '% off' product or basket reward options. Broadcast to targeted groups, trigger through an automated campaign or use as an incentive to attract non-app users
Quick, convenient & secure in-app mobile payment integrated into your PoS. Customers earn points and rewards, redeem rewards and process payment through a single scan
Increase revenues & member base through a new mobile channel. Members select a gift card option and recipient, select a value or product, write a message, make payment and send
Automated messages sent, points earned or vouchers issued based on purchase behaviour or a variety of event types
Perfect for brand or influencer partnerships, promo codes allow earning of points, wallet value or rewards through non-sale activities
Customers can find you easily, click to call, view opening hours and get directions with a location enabled store locator
Open up a world of opportunity through collaboration with strategic brand partners. House other brands vouchers in your app, or they can house yours in theirs
A convenient reference to purchase and earning / redemption history, and a digital record of receipts.
A real time view on how your stores and staff are doing. Customers can rate transactions and cashiers, and provide you with meaningful feedback directly as opposed to making complaints via social media.